How do I request a new patient evaluation.
You may request an appointment by calling (480) 935-3200. If there is no reply, please leave your name, phone number, and a good time to call you back.
Or you may email us at email@example.com. In the message leave your name, phone number, and when would be a good time to call you back.
Fees and Insurance
Do you accept insurance?
Dr. Chong is contracted with Blue Cross Blue Shield and Aetna insurance. Dr. Zehring is not currently in network with any insurance companies. If you have any other insurance, you may be eligible for out-of-network reimbursement. If you would like to use this benefit, you should call your insurance company and ask them if you have out-of-network mental health benefits. Please note that if you call and are told our clinic is in-network, that is incorrect. If they ask what code we use, generally it would be a 99214 for a 30 minute appointment, and a 99204 for an initial evaluation.
Please call our clinic at (480) 935-3200 for the most up-to-date fee schedule.
Fees are subject to change at any time.
What is your cancellation and no-show policy?
We reserve your appointment time specifically for you and you alone. As a courtesy to those who are on the wait list, please call at least 24 hours or one business day before your appointment to cancel. (For example, if your appointment is on Monday at 4pm, please call no later than the previous Friday at 4pm to cancel).
If you cancel or reschedule a visit without one business days’ notice, the cancellation fees
are 100% of the cost of the appointment.
We understand that no one wants to waste money on no show fees. For this reason, when you fill out new patient paperwork you will be given the option to receive voice, text, or email reminders about each appointment as a courtesy. Please keep your most up to date phone number and email addresson file at all times.
If you arrive late for your appointment your doctor will be able to see you only for the allotted time left of your scheduled appointment. At such times, it may be necessary to schedule an additional appointment to allow you and the doctor to have sufficient time to address your treatment concerns.
Please note that it is the patient’s responsibility to request refills at least 7 days before running out of medications. Refill requests are only evaluated during regular business hours.
We do not authorize refills that come from the pharmacy. You MUST contact our office to receive a refill.
Please note, that certain medications (controlled substances) will not be eligible for a refill without a follow-up visit.
Emergency and Crisis
What is your emergency/crisis policy?
At Arizona Restorative Psychiatry, we are not a crisis center, meaning that we ONLY have providers who provides services during regular business hours.
If you are a currently receiving services at Arizona Restorative Psychiatry and have an urgent matter that you believe cannot wait until the following business day it is likely that your situation is emergent and would be better served by calling 911 or crisis services listed below.
During Regular Business Hours, "Urgent" appointment will be available pending provider availability.
Crisis line numbers
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Maricopa County – Crisis Response Network: 1-800-631-1314; 602-222-9444
Empact Crisis Line: 480-784-1500
Pima County Crisis Line: 1-800-796-6762
Apache, Coconino, Mojave, Navajo, and Yavapai County Crisis Line: 1-877-756-4090
Gila River and Ak-Chin Indian Communities: 1-800-259-3449
Psychiatric Hospitals / Urgent Care Facilities
The Urgent Psychiatric Care Center (UPC): (602) 416-7600
Aurora Behavioral Health: 480-345-5420
Banner Behavioral Health: 480-448-7500
Oasis Behavioral Health: 480-917-9301
Valley Hospital – Phoenix: 602-957-4000