What is your cancellation and no-show policy?

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We reserve your appointment time specifically for you and you alone. As a courtesy to those who are on the wait list, please call at least 24 hours or one business day before your appointment to cancel. (For example, if your appointment is on Monday at 4pm, please call no later than the previous Friday at 4pm to cancel).

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If you cancel or reschedule a visit without one business days’ notice, the cancellation fees
are 100% of the cost of the appointment. 

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We understand that no one wants to waste money on no show fees. For this reason, when you fill out new patient paperwork you will be given the option to receive voice, text, or email reminders about each appointment as a courtesy. Please keep your most up to date phone number and email addresson file at all times. 

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Late Arrivals

 

If you arrive late for your appointment your doctor will be able to see you only for the allotted time left of your scheduled appointment. At such times, it may be necessary to schedule an additional appointment to allow you and the doctor to have sufficient time to address your treatment concerns.

 

Medication Refills

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Please note that it is the patient’s responsibility to request refills at least 7 days before running out of medications. Refill requests are only evaluated during regular business hours.

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We do not authorize refills that come from the pharmacy. You MUST contact our office to receive a refill.

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Please note, that certain medications (controlled substances) will not be eligible for a refill without a follow-up visit.

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